Policy and Disclaimer

Health Leadership & Learning Network  may be referred to as"HLLN" in the information below

Discount Policy

Discounts cannot be combined. Discounts may change at the discretion of HLLN


While every effort is made by Health Leadership & Learning Network (“HLLN”) to provide accurate information, HLLN does not guarantee its accuracy, and users are urged to check their correctness against primary materials or a second source. HLLN and its contributors make no warranties as to the accuracy of the information contained on the website, or its applicability to a particular situation. Using HLLN materials is not a substitute for Health Professional formal training (degree granting) and licensing.

With respect to all information provided in or linked to through this website, HLLN makes no warranties of any kind, express or implied (including warranties of fitness for a particular purpose) and shall not be liable for any loss arising out of use of this information, including without limitation any indirect or consequential damages.  Further, any non- HLLN resources that are accessed through links provided on www.hlln.ca were not created and are not maintained by HLLN. Consequently, HLLN is not responsible for their accuracy, adequacy or completeness, or for the results obtained by using them.

HLLN presents the information on this website as a convenience to our users. While the information on this site is about Health system and Health care issues, it does not constitute Medical or Health Professional advice or formal training towards a professional license and should not be construed as, or relied on, as Medical or Health Professional advice or  granting formal training towards a professional licence. Users who are seeking Medical or Health Professional  advice or formal training towards a professional licence are directed to consult a Health Professional or for training, a Health Care Professional school.

Non-Degree and Non-Credits HLLN courses, workshops, and seminars

All courses are offered as non-degree and non-credit and cannot be used towards a degree at York or any other University. No grade is issues for any HLLN courses. Each participant completing each course will receive a certificate on completion

What is covered by the course fee

Unless otherwise stated, the course fee includes instruction and course materials ONLY. HLLN course fees do not include, and HLLN is NOT responsible for student/attendee travel/transportation costs, accommodation costs, food costs, long distance charges, internet service provider charges, and other charges associated with attending our courses.

Registration Forms

All registration forms must be complete before they will be accepted by HLLN.  If paying by credit card, the card holder's signature MUST be on the registration form and a separate form must be filled out for each registrant.

Registration Deadline for Courses

All registration forms and fees must be received by the Health Leadership & Learning Network Office no later than 4:30pm 2 business days prior to the start date of the event or course. Registration fees are subject to change without prior notice.

Group Registrations for Courses

Discounted group registrations are only open to 3 or more employees of the same organization. If registering as a group, each registrant must have her/his own form and all of the registration forms must be submitted together with the organization's name clearly indicated on each registration form. If group registration forms are received separately, the group rate will not apply.

Transferring a Registration to a Colleague

Transferring a registration to a colleague is permitted if written notice listing the name, organization and contact information of both the registrant and the colleague who will be attending in place of the original registrant is received more than 2 business days in advance of the start of the workshop/course. All transfers will be subject to an administration charge, see each program registration details for amount.

Transferring to Another Course Date

Transfers to a future date for the same course is permitted if written notice listing the course name, course date, the future course date and the registrant's name and contact information is received more than 5 business days before the registration deadline for the course. All transfers will be subject to a $25 administration charge. Requests to transfer after the course start date are not permitted. Only one (1) transfer is permitted for each course, to the next scheduled course, at the same location. No refunds

Unless otherwise stated on the program website these are the HLLN cancellation polices

Registrant Cancellation/Refund for Courses

Unless otherwise stated in the registration form or on the course website, If a registrant cancellation/refund request is received in writing more than 21 business days prior to the start date of the event/course, a refund will be issued for the full amount of registration. Otherwise, no refund will be given .

Non-attendance without prior written notice of cancellation will incur the full registration fee.

All cancellations and refund requests for any of the Health Leadership & Learning Network offerings must be received in writing. Refund requests will be accepted by email to hlln@yorku.ca or by mail.

Group cancellation/refund requests will be subject to the above policy with the understanding that the $50.00 administration charge will be multiplied by the number of registrants in the group. Non-attendance without prior written notice of cancellation will incur the full registration fee.

Event/Course Cancellations

The Health Leadership & Learning Network reserves the right to cancel any event or course. Events/courses will not run if they do not have the minimum number of registrants required.

Each registrant will be notified by email prior to the advertised start date of the event/course and the registration fee will be refunded in full. Refunds for cheques will take 3-4 weeks to arrive.

The Health Leadership & Learning Network and York University are not responsible for any additional costs, including, but not limited to, non-refundable airline or hotel penalties.

Changes to Events/Courses

HLLN reserves the right to make alterations to the advertised event/course information including, but not limited to, the course fee, instructor, and date/location.