Patient Navigation Certificate - Lesson 4: Effective Communication

June 5, 2020kohma

Please watch the following recorded lecture and video.

Lesson 4 Lecture

Dealing with Angry Patients

← Patient Navigation Certificate - Lesson 4: Scope of Practice Wound Care Certificate Day 1/4 - Lesson 1A: Skin Health →

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Contact us:
Phone: 416.736.2100 ext. 22170
Email: hlln@yorku.ca

Program Changes
We will make every effort to present the certificate as advertised, but it may be necessary to change the date, location, speakers or content with little or no notice. Fees, dates, locations, speakers, or content with little or no notice.

Cancellations and Refunds
Substitution of registrants is permitted if registration information is received at least more than 2 business days prior to the first date of the program. Voluntary cancellations received in writing at least 14 business days in advance of the course start date, will be assessed a $25 cancellation fee. Written cancellation requests received less than 14 days prior to start of the program are non-refundable. Non-attendance will incur full seminar tuition cost.

Program Cancellation
In the event of program cancellation, York University liability is limited to the reimbursement of paid tuition fees only.

Note
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates. Each participant completing each program will receive a certificate of completion.

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Health Coach Quick Links

http://canadian-nurse.com/en/articles/issues/2013/june-2013/health-coaching-a-natural-fit
http://health.info.yorku.ca/15-2/connected-health-and-wellness-project/
http://health.info.yorku.ca/april-2014-enewsletter/
Listen now: Health Coach Information Webinar - recorded June 2016

NCLEX-RN prep

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Recent Research

Nursing Research and Practice Review Article
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Program Details

Please note this is not a certificate program. This program is a component of our Health Coaching programs and Advanced Patient Navigation program -------------------

(*)Online: March 26 & 27, 2024 (12:00pm-2:30pm EDT)Live webcast

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(*)Online: April 18 & 19, 2024 (12:00pm-2:30pm EDT)Live webcast

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Price: $275 plus 13% HST

Promotional discounts and group rates do not apply to this webinar.

To Register:
3 ways to register after filling in your form:
1. Email: hlln@yorku.ca
2. Fax: 416.736.5078 (Attn: HLLN)
3. Mail: Health Leadership & Learning Network, Faculty of Health, York University, Calumet College, 75 Arboretum Lane, 2nd Floor - Room 203, 4700 Keele Street Toronto, ON M3J 1P3.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates

Program Details

Program Date: TBA

Location: York University Keele Campus, 4700 Keele Street, Toronto, ON

Price: $595 plus 13% HST for each individual.

The price per person includes light break refreshments, all materials, and instruction. Price does not include travel, accommodation, lunch, and parking cost.

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Program Changes:
We will make every effort to present the certificate as advertised but it may be necessary to change the date, location, speakers, or content with little or no notice. Fees, dates, locations, speakers, and content are subject to change.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information.

Contact Us:
Phone: 416.736.2100 ext. 22170
Email: hlln@yorku.ca

Program Details

Program Date: TBA

Delivery Method Options:
In Person and Webcast

Fee: $3,295 plus HST

Location: Osgoode Professional Development Centre, 1 Dundas St. W., 26th Floor Toronto, ON

Fees include attendance, program materials, continental breakfast, lunch and refreshments for each of the 5 days of the program. The price does not include accommodations. Please inquire about group discounts and financial assistance. Payment plan details below. Dress is business casual.

Program Details:

Program Date:
Web-on demand - recorded Feb 26, 2016

Delivery Method Options:
web-on demand

Fee : $545 plus HST

Location: online

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Program Details

Dates:

Click HERE to check the dates, learn more about the program or register

Price: $595 plus 13% HST

Registration includes 120-day unlimited, online access to the recorded program.

Program Details

Dates:

Click HERE to check the dates when this course will be offered.

Price:
Regular: $3,495 plus 13% HST

Click HERE to learn more about the program or register.

Program Details

Dates:

Click HERE to check the dates when this course will be offered.

Price:
Regular: $3,495 plus 13% HST

Click HERE to learn more about the program or register.

Program Details

Dates:

Click HERE to check the dates, learn more about the program or register

Price:
Regular Rate: $595 plus 13% HST

Registration includes 120-day unlimited, online access to the recorded program.

Program Details

Dates:

Click HERE to check the dates, learn more about the program or register

Price:
Regular: $3,795 plus 13% HST

Click HERE to learn more about the program or register.

Program Details

Program Date:
TBA

Fee:
$895 plus HST

Location: Osgoode Professional Development Centre, 1 Dundas St. W., 26th Floor, Toronto, ON

Program Details

Dates:

Click HERE to check the dates when this course will be offered.

Price:
Regular: $3,495 plus 13% HST

Click HERE to learn more about the program or register.

Program Details

Program Date:
Web-on demand - recorded January-April, 2016

Delivery Method Options:
Web-on demand

Fee: Individual Session $150 plus HST
Full Series Price (all 7 Sessions) $695 plus HST

Location: Online

Program Details

Dates:

Click HERE to check the dates when this course will be offered.

Price:
Regular: $2,995 plus 13% HST

Click HERE to learn more about the program or register.

Program Details

Program Date:
TBA

Online Replay: TBA

Delivery Method Options:
In-Person and Webcast

Fee: $525 plus HST

Location: Osgoode Professional Development Centre, 1 Dundas St. W., 26th Floor Toronto, ON

Program Details

Dates:

Click HERE to check the dates, learn more about the program or register

Price:
Regular: $595 plus 13% HST

Registration includes 120-day unlimited, online access to the recorded program.

Program Details

Dates:

Click HERE to check the dates when this course will be offered.

Price:
Regular: $595 plus 13% HST

Click HERE to learn more about the program or register.

Program Details

Dates:
Click HERE to check the dates, learn more about the program or register

Price:
$2,995 plus 13% HST

Program Details

Dates:

Click HERE to check the dates, learn more about the program or register

Price:
$345 plus 13% HST

Registration includes 120-day unlimited, online access to the recorded program.

Program Details

Dates & Locations:
The program will be offered in the following dates and format(s) (*)

(*) Online: April 8, 9, 10 & 11, 2024 (10:00am- 12:30pm EDT) Includes live webcasts and self-directed content - SOLD OUT

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Register Today:

Program Details

Dates & Locations:
The program will be offered in the following dates and format(s) (*)

(*) Online: March 18, 19, 25 & 26, 2024 (9:30am-12:00pm EDT) Includes live webcasts and self-directed content

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Price: $575 plus 13% HST.

All fees are in Canadian dollars. The price per person includes all materials, and instruction. Price does not include travel, accommodation, lunch and parking cost.

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information at hlln@yorku.ca

Program Details

Dates: June 7 & 8, 2018
(2 consecutive full days)

Location: York University Keele Campus, 4700 Keele Street, Toronto, ON

Price: $1,000 plus 13% HST

The price per person includes light break refreshments, all materials, and instruction. Price does not include travel, accommodation, lunch, and parking cost.

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information.

Contact Us:
Phone: 416.736.2100 ext. 22170
Email: hlln@yorku.ca

Program Details

Dates:
September 28-29, 2017
(two consecutive full days)

Location: York University Keele Campus, 4700 Keele Street, Toronto, ON

Price:
$595 plus 13% HST

The price per person includes light break refreshments, all materials, and instruction. Price does not include travel, accommodation, lunch, and parking cost.

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information.

Contact Us:
Phone: 416.736.2100 ext. 22170
Email: hlln@yorku.ca

Register Today:

Program Details

Please note:

The skills lab is offered online or in-person.

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Dates & Locations: The program will be offered in the following dates and format(s) (*)

Spring Session 2024

(*) Hybrid (Online & In-Person) OR Online Live webcasts: March 19, 26 & April 2, 9 & 16, 2024, (6:30pm-9:00pm EDT) AND Practicum- Skills Lab: (In-person: April 20, 2024 10:00am- 4:00pm EDT at Toronto ON) OR (online: April 21, 2024 9:30am-2:00pm EDT) Registrants can take the skills lab online OR in-person - PROGRAM SOLD OUT

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Price: $950 plus 13% HST

All fees are in Canadian dollars. The price per person includes all materials, and instruction. Price does not include travel, accommodation, lunch, and parking cost.

PLEASE NOTE: Supplemental resources for programs that have a practical component - IV & Infusion Therapy and Wound Care only: HLLN makes every attempt to ensure that your programs supply packages for any practical components arrive before your program starts. These packages are sent out well in advance of the program start date based on Canada Post estimated delivery times. Your package may be late due to circumstances at Canada Post that are beyond our control.

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Program Details

Dates:
November 11-16, 2019 & January 25, 2020
(Total of six in-class days and one online day)

Note: January 25, 2020 is planned as an online program date. This is subject to change by the instructor and based on the student cohort

*see accommodation tab for hotel details

Price:

Early Bird - Receive $200 off the fees below if you register before Saturday, September 21, 2019

$5,500 plus 13% HST for Canadian CFAS Members

$7,500 plus 13% HST for International CFAS Members

$7,500 plus 13% HST for Non-Members

The price per person includes light break refreshments, all materials, and instruction. Price does not include travel, accommodation, and parking cost. Payment is due in full 5 business days before the program start date.

Promotional discounts and group rates do not apply to this program.

Payment Plans are available - contact us for more information.

Location: York University - Keele Campus, 4700 Keele Street, Toronto, ON

To Register:
3 ways to register after following the above application process & filling in your form:
1. Email: hlln@yorku.ca
2. Fax: (416) 736 5078 (Attn: HLLN)
3. Mail: Health Leadership & Learning Network, Faculty of Health, York University, Calumet College, 75 Arboretum Lane, 2nd Floor - Room 203, 4700 Keele Street Toronto, ON M3J 1P3

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information.

Contact Us:
Phone: 416.736.2100 ext. 22170
Email: hlln@yorku.ca

Program Details

This program is offered as in-house/custom training only for organizations or groups with a minimum number of participants per cohort. Click HERE to learn more about our in-house/custom offer for organizations or groups. You can also contact us at hlln@yorku.ca

For single learners or small groups we suggest our Chronic Disease Management Health Coaching program instead.

Program Details

Register Today:

Program Details

Dates & Locations: The program will be offered in the following dates and format(s) (*)

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(*) Online: April 25, 2024 (11:00am-4:00pm EDT) Includes live webcasts and self-directed content

---------------

Price: $295 plus 13% HST

All fees are in Canadian dollars. The price per person includes all materials, and instruction. Price does not include travel, accommodation, lunch and parking cost

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

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Program Details

Dates & Locations:

(*) Dates: 2021 TBD Location: Online

Price 2021: TBD

All fees are in Canadian dollars. The price per person includes light break refreshments, all materials, and instruction. Price does not include travel, accommodation, lunch, and parking cost.

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information.

Contact Us:
Phone: 416.736.2100 ext. 22170
Email: hlln@yorku.ca

Program Details

Register Today:

Program Details

Dates:
The program will be offered in the following dates and format(s) (*) . When you register, you must register for both the certificate and the required certificate components.

Winter-Spring Session 2024: (*) Online: February 5, 12, 19 & 26, 2024 (10:00am- 12:30pm EDT) Includes live webcasts and self-directed content Additional program component: Legal Issues for Health Coaches & Navigators Webcast: Dates: March 26 & 27, 2024 (12:00pm-2:30pm EDT) *Please note the legal webcast is mandatory.

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Price: $775 plus 13% HST

All fees are in Canadian dollars. The price per person includes all materials, and instruction. Price does not include travel, accommodation, lunch, and parking cost.

Group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information at hlln@yorku.ca

Register Today:

Program Details

Dates & Locations:
The program will be offered in the following dates and format(s) (*)

(*) Online: April 8, 15 & 18, 2024 (1:00pm-3:30pm EDT) Includes live webcasts- SOLD OUT

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Program details

Dates:

(Each session is three 2.5-hour live webcasts)

(*) Online

September 10,17 & 24 (6:30pm-9:00pm) Dates and times include self-directed content and live webcasts

(*) Online

April 9, 2021 (6:30pm -9:00pm) Dates and times include self-directed content and live webcasts

Price 2020: $275.00 plus 13%HST

Price 2021: TBC

The price per person includes light break refreshments, all materials, and instruction. Price does not include travel, accommodation, lunch, and parking cost.

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information.

Contact Us:
Phone: 416.736.2100 ext. 22170
Email: hlln@yorku.ca

Register Today:

Program Details

Dates & Locations: (Online)

(*) Online: (Date & Time TBD) Includes live webcasts and self-directed content

---------------

Price 2021: $250 plus 13% HST

All fees are in Canadian dollars. The price per person includes all materials, and instruction

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information at hlln@yorku.ca.

Program Details

Dates & Locations: (Online)

(*)Online: April 2021 (Date and Time TBD) Includes live webcasts and self-directed content

Price 2021: $250 plus 13% HST

All fees are in Canadian dollars. The price per person includes all materials, and instruction.

This program is pending accreditation from CCCEP

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information.

Contact Us:
Phone: 416.736.2100 ext. 22170
Email: hlln@yorku.ca

Register Today:

Program Details

Dates & Locations: (Each session is 4 modules-online) (*) Online: Dates TBD (7:00pm-9:00pm EDT) Includes live webcasts and self-directed content

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Price 2021: $600 plus 13% HST

All fees are in Canadian dollars. The price per person includes all materials, and instruction

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information at hlln@yorku.ca

Register Today:

Program Details

For single learners or small groups we suggest our Wound Care Certificate program instead.

Register Today:

Program Details

Dates & Locations: The program will be offered in the following dates and format(s) (*)

(*)Online: January 17 & 31, 2022 (9:30am-1:30pm EDT) Includes live webcasts. Individual Assessment: February 1, 2022 (30-min per participant - TBD)

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(*)In-Person April 12 & 26, 2022 (9:30am-12:30pm EDT) Final Evaluation date TBD Location, Toronto, ON

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Price 2021: $550 plus 13% HST - Introductory Fee: register before October 1st and pay $450+HST

All fees are in Canadian dollars. The price per person includes all materials, and instruction. Price does not include travel, accommodation, lunch, parking cost and digital credential. *Please note this last one is optional ($20+HST admin fee per digital credential).

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information at hlln@yorku.ca

Program Details

Dates & Locations:
The program will be offered in the following sessions and format(s) (*)

Winter-Spring Session 2024:

(*)Online: Live webcasts/Self Directed: (5:30pm-8:00pm EDT) Module 1 – February 5, 6, 7, 12, 13 14, 19, 20 & 21, 2024Module 2 – February 26, 27, & March 4, 5, 18, & 19, 2024Module 3 – March 25, 26, & April 2, 3, 8 , 9, 15 & 17, 2024 Additional program components: a. Action Learning project (ALP) Mentoring: (15 hours over the program, self-study, mentoring sessions booked by instructor with student) b. Practicum Placement with Mentoring: (Ontario residents only) 21 hours (3 hours each placement day Feb 28, Mar 6, 20, 27, Apr 4, 10, 16). (Non-Ontario residents and/or International students) will receive 21 hours of equivalent self-study plus their Action Learning Project c. ALP Presentations: April 17, 2024.

Note: Please note, all programs components are mandatory. Students will need to assign additional time to work on their ALP.

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Next session in 2025 - dates TBC

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Price: $4500 plus 13% HST

All fees are in Canadian dollars. The price per person includes the days of instruction, material, digital credentials & placement/mentorship ( this last one if applicable) Price does not include travel, accommodation, lunch and parking cost.

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information at hlln@yorku.ca

Register Today:

Wound Care - test -DO

Dates & Locations:
Please note that both the 4-day and 8-day Wound Care programs (online or in-person) are identical

(*) In-Person: November 14, 15, 16 & 17, 2022 (9:00am-3:00pm EDT), Location Toronto, ON

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(*) Online: November 21st (1:00pm-3:00pm EDT) November 22, 28 and 29 (9:00am-2:00pm EDT) Includes live webcasts and self-directed content - November online SOLD OUT

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(*) Online: January 23 (1:00pm-3:00pm EDT), January 24, 25 & 26, 2023 (9:00am-2:00pm EDT) Includes live webcasts and self-directed content

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(*) Online: February 14, 15, 21, 22, 28 & March 1, 7 & 8, 2023 (6:30pm-p0:00pm EDT) Includes live webcasts and self-directed content

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(*) In-Person: April 24, 25, 26 & 27, 2023 (9:00am-3:00pm EDT), Location Toronto, ON

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(*) Online: May 15, 2023 (1:00pm-3:00pm EDT), May 16, 17 & 18,, 2023 (9:00am-2:00pm EDT) Includes live webcasts and self-directed content

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Price: $1,010 plus 13%HST

COMING SOON (Date TBD)! This program will soon accept applications from international students.

All fees are in Canadian dollars. The price per person includes all materials, and instruction. Price does not include travel, accommodation, lunch and parking cost.

PLEASE NOTE: Supplemental resources for programs that have a practical component - Wound Care, and IV & Infusion Therapy only: HLLN makes every attempt to ensure that your programs supply packages for any practical components arrive before your program starts. These packages are sent out well in advance of the program start date based on Canada Post estimated delivery times. Your package may be late due to circumstances at Canada Post that are beyond our control.

Payment plans and group rates are available, please contact us. Group rates apply only when the group is registering together from the same organization.

Note:
All certificates are offered as non-degree and non-credit. York University does not issue a transcript for these certificates.

In-House Training

Custom programs available. Please contact us for more information at hlln@yorku.ca

On behalf of the Faculty of Health at York University

NOTE: March, April and May courses will still run, as scheduled. After May York University will not offer any of the courses published on this site - see note below.

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Dear HLLN community,

A changing financial landscape at the University necessitated a review of operations in the Faculty of Health resulting in the decision to close the Health Leadership & Learning Network (HLLN) unit as of May 31, 2024

(March, April and May courses will still run, as scheduled).

We want to thank our students, alumni, partners, collaborators and community in general, their support over the years.

For HLLN current and future students:

All courses scheduled before May 31^st are open for registrations and they will run as scheduled.
We are not accepting new registrations for courses after May 31^st.
Students who registered for courses after May 31^st, we will be contacted in the upcoming days with further information.

We appreciate your patience during this transition period, while the HLLN’s office will continue operating regularly till end of May, we kindly ask you to direct any questions by email at hlln@yorku.ca. All questions will be collected, so we can get back to you in the upcoming weeks.

Regards,

HLLN team on behalf of YorkU

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After May 2024:

You may contact the Program Directors below, if you wish to learn where to study the following courses in the future ( outside of York University) :

Patient Navigation or Peer Health Navigation main Dr. Rosemary Kohr kohrconsulting@gmail.com
Wound Care, contact Dr. Rosemary Kohr kohrconsulting@gmail.com
Health Coaching, contact Leigh Caplan leigh.caplan@rogers.com
Cancer Coaching please contact Dr. Doris Howell howell.doris48@gmail.com
Motivational Interviewing, contact Leigh Caplan leigh.caplan@rogers.com