HSFNB Systems Navigator Certificate - Health Literacy

Please watch the following recorded lecture, video, and respond to the discussion question below.

Lesson 10 Lecture

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Cultural Competency and Stressful Events

Delivering Bad News: Compare Approaches

Health Literacy and Cultural Understanding

Given your patient population, what would be useful resources and methods to ensure health literacy?

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5 comments on “HSFNB Systems Navigator Certificate - Health Literacy

  1. As A health Coach, I believe some useful resources and methods to ensure health literacy could be the following:
    1. Use simple language. Avoid complicated medical terms or jargon.
    2. Try a "teach Back" method. Getting the client to repeat back the info in their own words. This showing they have an understanding of the information.
    3. Ask open ended questions to see if the client has an understanding of the information or materials.

  2. Ensure that the general literacy level is appropriate for all. Make sure that whatever information/resources that is being shared, is current, so if the patient reaches out, it is still relevant and won't deter them from continuing if a number is out of service for example, or the organization no longer exists. Make sure that it is available in multiple formats, paper & electronic, and easy to access and share.

  3. -build rapport and establish trust in working relationship so client/patient feels comfortable enough to ask questions
    -allow space and time for those questions
    -avoid using jargon
    -give thorough explanations, routinely

    -be aware of and sensitive to traditional methods of health and wellness
    -welcome and include support persons to appointments
    -show interest in learning, seek clarification, adjust and adapt accordingly
    -cultural competency training

  4. First and foremost is the relationship you have with your client, building trust and comfort. That trust and comfort comes from tone, hearing what they are saying, body language, eye contact and this will open the door for the client to open up and to allow us to connect them to the right resources in our community.

    Knowing my community and my community partners is a big part of our job. It is my responsibility to know the demographics of the community and to take the proper trainings to help navigate the individuals.

    I am not able to help the client directly I would then be able to call on my stakeholders to help. Great examples were mentioned by Marie-Pier and again, using language that is easy for clients to understand.

  5. Here are a few examples that come to mind:

    Useful resources to ensure health literacy would be:

    - Refer to multicultural association or the literacy association to allow the client the opportunity to improve their literacy skills (ex: reading, writing, learning a new language)

    - Having an interpreter as needed (ex: sign language, other languages)

    - Culture sensitivity training for all health care professionals

    Useful methods to help with health literacy:

    -Asking the patient/client if they prefer resources in written, visual or audio and individualize our care to these needs

    - Help client/patient fill out a form if they have difficulty reading and/or writing

    - Making sure we are using a language that is easier for them to understand

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