Patient Navigation Certificate - Lesson 4: Interaction 2

Please watch the following video demonstration and respond to the discussion question below.

What did you think of this interaction compared to the first interaction? List the key observations that stood out to you.

Instructions: You must post your responses in the comments section below before the next live lesson to earn your certificate of completion. The instructor will review your comments and have a debrief discussion during the next live session.

The comments section will not be moderated otherwise. For security purposes, you will need to sign up with your email to post a comment but your email will not be shared.

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