Introduction
We welcome you to explore our Staff Resources site. Here, you will find valuable resources to help you develop or edit HLLN resources. All the documents or training videos below will equip with the knowledge and skills to perform specific tasks at HLLN.
Please note all the resources and downloadable files are for HLLN's staff only,.
Calendar & Registration tracker
In this section, you will find video tutorials that will prepare and equip you to work with HLLN's excel spreadsheets
Certificates
In this section, you will find a word doc that will prepare and equip you to create our students' certificates
Destiny One
In this section, you will find video tutorials and documents that will prepare and equip you to work with Destiny One
- Destiny One overview (incl. enrolment) - 1st HLLN training_VIDEO
- Certificates, workflow, course sections, corporate groups_VIDEO
- Bundle pricing, program offering certificates_VIDEO
- Custom group setup, program course creation_VIDEO
- Reports refunds and transfers_VIDEO
- Using dashboards and reporting_VIDEO
Digital Credentials
In this section, you will find relevant resources about HLLN's digital credentials
- Digital Credentialing Process.doc - for internal use only
- Other resources- HLLN's website
Customer Service & Registration desk
In this section, you will find word docs that will prepare and equip you to answer our students/clients' inquiries.
Please note these documents will be constantly updated, as HLLN improves its processes, Make sure you refer to this page for the most updated version.
- HLLN's program entry requirements .exc
- Cheat Sheet_ Customer Service_HLLNFAQ.doc(About the doc: the following FAQ will serve as a guideline for HLLN staff on how to answer our students’ questions.)
- Discounts & Promo Codes.exc
- Registration desk_checklist
- Policies ( for international use only)
- Requirements to receive a certificate of completion & digital credentials.doc
- HLLN's attendance policy.doc
- HLLN's absences and program completion policy.doc(this is a continuation of HLLN's attendance policy)
eClass Guides
In this section, you will find video tutorials and documents that will prepare and equip you to work with HLLN's class.
RELEVANT FOR HLLN'S STAFF WORK
- Main Tech Manual
- Creating or Editing eClass
- HLLN's eClass Guide_pdf
- How to clear an Eclass course page
- How to add/change to self-enrollment method
- How to add an instructor to a course page
- How to create a Zoom room
- How to manage or edit individual assessments
- How to extract student's info from Eclass
- Eclass checklist( step 1_ program logistics video)
OTHER VIDEOS (just for reference - to be updated)
Videos created for our students - to be updated)
- How students can make the most of their online experience_VIDEO
- How to troubleshoot issues with eClass_VIDEO
Videos created for our instructors ( to be updated)
Panopto
In this section, you will find resources that will prepare and equip you to work with Panopto
Program Binder
In this section, you will find a series of videos that will help you to create program binders AND clone or edit WordPress pages.
PROGRAM BINDERS
- Videos
Wordpress
Zoom
In this section, you will find a word doc (WordPress Cheat Sheet 2021(1)) and a series of videos that will prepare and equip you to use Zoom ( these videos were created so you can support instructors and students in their online experience) The videos go over the basics of using Zoom, how to make the online classroom interactive, what to do when experiencing technical difficulties and how to manage privacy and safety throughout the zoom call.
Click on each icon to view each module's resources.
ZOOM BASICS |
MAKING ZOOM INTERACTIVE |
TECHNICAL DIFFICULTIES |
ZOOM SAFETY & STUDENT CODE OF CONDUCT |
External Resources
In this section, we have listed a series of external resources, which could also help you in the development or delivery of content or files.
- Approaches: Getting students the experience they need it is a community of Practice Panel Discussion. Recent global events have restricted opportunities for students to experience standard internships and project-based learning in the classroom. This panel presentation will look at innovative approaches to create virtual internship and project-based learning opportunities. Join us to explore some ways we can remotely create and support professional work experience for our traditional and non-traditional students.Ontario Council for University Lifelong Learning.
- Collaborative Online Learning: Fostering Effective Discussions is a series of guidelines for facilitating online discussions with students compiled by the Centre for Teaching Excellence at the University of Waterloo.
- Online Discussion Board Planning Worksheet was designed by the Taylor Institute at the University of Calgary to assist anyone planning online discussion forum activities and assessments.
- Powerpoint there are different sites with training videos to help you create and improve your Powerpoint presentations