Policies & Disclaimer

Health Leadership & Learning Network may be referred to as "HLLN" in the information below.

Please click on the tab "Open Enrolment Programs" or " Custom Program", depending on the type of program(s) you or your organization/group registered or will register for.

Disclaimer

Disclaimer

While every effort is made by Health Leadership & Learning Network (HLLN) to provide accurate information, HLLN does not guarantee its accuracy and users are urged to check their correctness against primary materials or a second source. HLLN and its contributors make no warranties as to the accuracy of the information contained on the website, or its applicability to a particular situation. Using HLLN materials is not a substitute for Health Professional formal training (degree granting) and licensing.

With respect to all information provided in or linked to through this website, HLLN makes no warranties of any kind, express or implied (including warranties of fitness for a particular purpose) and shall not be liable for any loss arising out of use of this information, including without limitation any indirect or consequential damages. Further, any non-HLLN resources that are accessed through links provided on www.hlln.ca were not created and are not maintained by HLLN. Consequently, HLLN is not responsible for their accuracy, adequacy or completeness, or for the results obtained by using them.

HLLN presents the information on this website as a convenience to our users. While the information on this site is about health systems and healthcare issues, it does not constitute Medical or Health Professional advice or formal training towards a professional license and should not be construed as, or relied on, as Medical or Health Professional advice or granting formal training towards a professional license. Users who are seeking Medical or Health Professional advice or formal training towards a professional license are directed to consult a Health Professional or for training, a Healthcare Professional school.

Custom Programs

All of our programs can be tailored to meet the needs of your organization and delivered on-demand & in-house. Please read below our policies for "Custom Programs".

Substitutions, Voluntary Transfers & Cancellations, & Refunds

Custom Programs

Refer to your agreement with York University at all times re: terms and conditions. The following is a reminder regarding:

  • Substitutions: Transferring a seat to another participant
  • Transfers/Cancellations/Refunds

To clarify what is stated in the in-house agreement, please note the following:

  • Regarding transfers/cancellations and refunds, the terms stated in your agreement apply, not the policies for the open enrolment programs.
  • Non-attendance will incur full program cost. Requests to make up missed classes/session/evaluation/assessments/or similar, or transfers while the program is running, are not permitted under any circumstances and YorkU/HLLN is not obligated to provide an alternate class/session/evaluation/assessment. To make up a class/session/evaluation/assessment or any education session, in a future session offered by HLLN, the full program fee must be paid again. No exceptions
  • No substitutions are allowed after the program start date
  • Written or verbal notice received by instructors is not valid towards a transfer/cancellation/refund.
  • Certificates of completion and digital credentials are issued approximately two to three weeks after the end of the program, as long as you have :

Please note, learners must complete and submit their assignments and assessments before the program end date. No exceptions will be made.

Certificates of Completion & Digital Credentials

Earning the Certificate of Completion and Digital Credentials

Certificates of completion and digital credentials are issued approximately two to three weeks after the end of the program, as long as you have :

Please note, you must complete and submit your assignments and assessments before the program end date. No exceptions will be made

Certificates of Completion

  • Honors successful completion of HLLN’s programs.
  • Certificates of completion are offered with all HLLN's programs
  • It is a pdf document that indicates that an individual has successfully completed all program mandatory requirements.
  • Certificates of completion are sent to the students by email two to three weeks after program end date.
  • Please note, the certificate of completion does not replace nor is similar to a  digital credential.

Digital Credentials

Policies

Please note: Additional modules/components apply in the Professional Certificates in order to earn a Digital Credential - Professional Credential Type (*)

Accessibility

Accessibility Services

The Health Leadership & Learning Network aims to create a community that is inclusive of all persons and treats all members of the community in an equitable manner. In creating such a community, HLLN aims to foster a safe environment of mutual respect among our students, alumni, faculty and staff.

In working toward this goal, HLLN will work to provide assistance to our students, alumni , faculty and staff where possible, so that they may share the same level of access to our opportunities, programs, events. In circumstances where assistance is not possible, we will do our best to refer you to alternative resources.

Please contact us  at hlln@yorku.ca if you require accessibility assistance, before you enrol in any of our programs or events. We can work with you to determine if it is within our capabilities to support you on an individual case by case basis.

Student Conduct Policy

Student Conduct Policy

The Health Leadership & Learning Network (HLLN) follows the York University Code of Student Conduct and Responsibilities, as it applies to non-degree and non-credit students. Students are expected to maintain a professional relationship characterized by courtesy and mutual respect. This includes

  • The responsibility to behave in a way that does not harm or threaten to harm another person’s physical or mental well-being.
  • The responsibility to uphold an atmosphere of civility, honesty, equity and respect for others, thereby valuing the inherent diversity in our community.
  • The responsibility to consider and respect the perspectives and ideas of others, even when the student does not agree with their perspectives or ideas.

See full sections 1 and 2 of the code here: https://oscr.students.yorku.ca/csrr

Our programs may feature peer-group discussions and feedback, and in some cases, simulation practice. This code is strictly applied at all times. If you have a concern during the program please direct to the instructor or email us at hlln@yorku.ca and the issue will be investigated. HLLN reserves the right to remove any student who violates our conduct policy.

No recording, video or photo taking is allowed at any time in the classroom or online session, including breaks and lunch due to privacy and intellectual property rights. If you would like to engage in these activities, reserve them for outside of the classroom or online session. HLLN does not provide nor imply permission for these activities on the part of any student registered in an HLLN program, nor on behalf of any instructor. It is the responsibility of the persons involved to obtain permission.

Open Enrolment Programs

Please read below our policies for "Open Enrolment Programs".

Program Information

Program Information

Program participants will be notified by email prior to class with information on classroom location, login information (if applicable), parking, and other details

Non-attendance

It is you/the learner's responsibility to ensure that you/they can attend each program date and time. Missing a program date/time will result in not receiving the Certificate of Completion and digital credential (if applicable). Health Leadership & Learning Network is not obligated to provide any make-up sessions or transfers. Should non-attendance occur, see our policies: https://hlln.info.yorku.ca/policy/

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Non-Degree and Non-Credit HLLN Programs

All programs are offered as non-degree and non-credit and cannot be used towards a degree at York University or any other university. Each participant that attends all programs dates and completes and passes all assignments and assessments, as they might be assigned during the program will receive a certificate of completion and digital credentials (if applicable).

Please note all programs have been designed according to Canadian standards. York University and HLLN do not warrant compliance with any other standards, and International professionals are advised to confirm with your national/local boards, ministries, organizations or any authorized institution, if HLLN's programs content comply with your countries' practices and standards.

Changes to Programs

HLLN reserves the right to make alterations to the advertised program information including, but not limited to the program fee, dates, locations, speakers, and content.

We will make every effort to present the program as advertised but it may be necessary to change the dates, locations, speakers, or content with little or no notice.

Fees, dates, locations, speakers, and content are subject to change.

What the Program Fee Covers

Unless otherwise stated, the program fee includes instruction and program materials only. HLLN program fees do not include, and HLLN is NOT responsible for, travel/transportation costs, accommodation costs, food costs (unless confirmed by the HLLN team), parking costs, long distance charges, internet service provider charges, and other charges associated with attending our programs.

Regarding Supplemental resources for programs that have a practical component  - Wound Care and IV & Infusion Therapy only: HLLN makes every attempt to ensure that your course supply packages for any practical components arrive before your program starts. These packages are sent out well in advance of the program start date based on Canada Post estimated delivery times. Your package may be late due to circumstances at Canada Post that are beyond our control

Discount Policy

Discounts cannot be combined. Discounts may change at the discretion of HLLN. Any and all open enrolment fees and discounts, and group rates, noted in this policy, on the HLLN website, promotional information, or otherwise stated, are not applicable to in-house programs, tailored or customized in-house programs

Certificates of Completion & Digital Credentials

Earning the Certificate of Completion and Digital Credentials

Certificates of completion and digital credentials are issued approximately two to three weeks after the end of the program, as long as you have :

Please note, you must complete and submit your assignments and assessments before the program end date. No exceptions will be made

Certificates of Completion

  • Honors successful completion of HLLN’s programs.
  • Certificates of completion are offered with all HLLN's programs
  • It is a pdf document that indicates that an individual has successfully completed all program mandatory requirements.
  • Certificates of completion are sent to the students by email two to three weeks after program end date.
  • Please note, the certificate of completion does not replace nor is similar to a  digital credential.

Digital Credentials

Policies

Please note: Additional modules/components apply in the Professional Certificates in order to earn a Digital Credential - Professional Credential Type (*)

Registration

Registration

All registration forms must be complete before they will be accepted by HLLN. If paying by credit card, the card holder's signature MUST be on the registration form and a separate form must be filled out for each registrant.

Registration fees are subject to change without prior notice.

Registration Deadline for Programs

  • If you reside within Canada: Registration forms and fees must be received by the HLLN office no later than 4:30pm EDT five business days prior to the start date of the program.

HLLN must have 15% of the program fee or $150, whichever is higher, plus 13%HST, to reserve a seat. Payment is due in full 5 business days before the program start date

  • If you reside outside of Canada: Registration forms and fees  must be received by the HLLN office no later than 4:30pm EDT seven business days prior to the start date of the program (for programs that require shipping, e.g. Wound Care Certificates the payment is due in full 15 business days before program(s) start date).

Payment is due in full 7 business days before the program start date (for programs that require shipping, e.g. Wound Care Certificates the payment is due in full 15 business days before program(s) start date). Deposits or payment installment will not apply.

Group Registrations for Programs

Discounted group registrations are only open to 2 or more employees of the same organization. If registering as a group, please submit a group registration form.

Accessibility

Accessibility Services

The Health Leadership & Learning Network aims to create a community that is inclusive of all persons and treats all members of the community in an equitable manner. In creating such a community, HLLN aims to foster a safe environment of mutual respect among our students, alumni, faculty and staff.

In working toward this goal, HLLN will work to provide assistance to our students, alumni , faculty and staff where possible, so that they may share the same level of access to our opportunities, programs, events. In circumstances where assistance is not possible, we will do our best to refer you to alternative resources.

Please contact us  at hlln@yorku.ca if you require accessibility assistance, before you enrol in any of our programs or events. We can work with you to determine if it is within our capabilities to support you on an individual case by case basis.

Student Conduct Policy

Student Conduct Policy

The Health Leadership & Learning Network (HLLN) follows the York University Code of Student Conduct and Responsibilities, as it applies to non-degree and non-credit students. Students are expected to maintain a professional relationship characterized by courtesy and mutual respect. This includes

  • The responsibility to behave in a way that does not harm or threaten to harm another person’s physical or mental well-being.
  • The responsibility to uphold an atmosphere of civility, honesty, equity and respect for others, thereby valuing the inherent diversity in our community.
  • The responsibility to consider and respect the perspectives and ideas of others, even when the student does not agree with their perspectives or ideas.

See full sections 1 and 2 of the code here: https://oscr.students.yorku.ca/csrr

Our programs may feature peer-group discussions and feedback, and in some cases, simulation practice. This code is strictly applied at all times. If you have a concern during the program please direct to the instructor or email us at hlln@yorku.ca and the issue will be investigated. HLLN reserves the right to remove any student who violates our conduct policy.

No recording, video or photo taking is allowed at any time in the classroom or online session, including breaks and lunch due to privacy and intellectual property rights. If you would like to engage in these activities, reserve them for outside of the classroom or online session. HLLN does not provide nor imply permission for these activities on the part of any student registered in an HLLN program, nor on behalf of any instructor. It is the responsibility of the persons involved to obtain permission.

Substitutions, Voluntary Transfers & Cancellations, & Refunds

Open Enrolment Programs Only: Substitutions/Transferring a Registration to a Colleague

Unless otherwise stated by HLLN on its website or in enrolment information, the following policy on Transfer/Cancellation/Refund is in effect, for open enrolment programs only

Transferring a Registration to a Colleague

Transferring a registration to a colleague is free and permitted if written notice/email listing the name, organization, and contact information of both the original registrant and the colleague who will be attending in place of the original registrant is received in writing/email by hlln@yorku.ca more than 2 business days in advance of the program start date.

Transfers/Cancellations/Refunds of Your Registration

Important Note: The term "Transfer" in this section refers to a transfer of a program registration to another session. 

  • ALL Programs
Written notice received by hlln@yorku.ca*... Transfer Fees** 
Transfers will be scheduled for the next program date at the same location.
Voluntary Cancellation Fees*** 
20 + business days in advance of the program start date .

 

The first transfer is free; a subsequent transfer will be subject to a transfer fee of $150 plus 13% HST pp  

CAD $150 plus 13% HST pp

 

Less than 20 business days in advance of the program start date. $200 plus 13% HST pp Non-refundable
Non-attendance will incur full program cost. Requests to make up missed classes are not permitted under any circumstances. To make up a class in a future session, a fee will apply contact hlln@yorku.ca.

*All written notice/email must be sent to hlln@yorku.ca. Written or verbal notice received by instructors is not valid towards a transfer/cancellation/refund.

**Requests to transfer after the program has started are not permitted.

Group cancellation/refund requests: All of our programs will be subject to the above policy with the understanding that the applicable transfer or cancellation charge will be multiplied by the number of registrants in the group. Non-attendance will incur the full registration fee.

All cancellations and refund requests for any of the Health Leadership & Learning Network offerings must be received in writing. Refund requests will be accepted by email to hlln@yorku.ca or by mail. Please note cancellation requests could take a minimum of 3 weeks to be processed. Do not send the instructor notifications of cancellation and refund requests as they will not be accepted by Health Leadership & Learning Network as a formal request. 

Program Cancellations by York University

Program Cancellations by York University

Regarding open enrolment programs only

The Health Leadership & Learning Network reserves the right to cancel any program. Programs will not run if they do not have the minimum number of registrants required.

In the event of a program cancellation, York University liability is limited to the reimbursement of paid tuition fees only. Any monies not recovered by an individual in connection to accommodation or travel, long distance charges, or other expenses, is not reimbursed by York University.

Each registrant will be notified by email prior to the advertised start date of the program and the registration fee will be refunded in full. Refunds for cheques will take 3-4 weeks to arrive.

The Health Leadership & Learning Network and York University are not responsible for any additional costs, including, but not limited to, non-refundable airline or hotel penalties.

Travel Arrangements

Travel Arrangements

Canada offers a wide range of accommodation and activities during your visit. Please note our program fees do not include travel, accommodation or excursions fees.

Learners are expected to make their own their travel arrangements. York University does not endorse any hotel or tour company.
Please review and confirm all cancellation and refund policies from all your service providers, visa and any additional documentation for your visit.  Visa arrangements are the learner’s responsibility.