Patient Navigation Certificate

Program Overview

Learn how you can enhance health care delivery and improve the continuum of care by filling gaps in the health system through patient navigation.

Upgrade your skills and expand your role as a health professional by helping patients and families navigate the complex health care and social services system. This interactive program will empower you with the confidence and practical skills you need to act as an effective liaison between patients and health care professionals in your role as a navigator and/or clinician.

The health care system can be fragmented, uncoordinated, and complex for patients and families. Patient Navigators guide patients and families through the health care system to understand diagnoses, treatment options, and available resources. By assisting everyday Canadians, particularly vulnerable populations, overcome barriers to health care access and bridge gaps in transitions of care, patient navigators can effectively contribute towards an efficient, equitable, and patient-centred health care system.

What is a Patient Navigator? -  In this video Dr. Rosemary Kohr, Program Director of our Patient Navigator Certificates defines the role of Patient Navigators

At the end of the program, you will earn a certificate of completion.

Optional: You also have the opportunity to earn two digital credentials (1) Care Coordination - Fundamental Skills Credential and (2) Patient Needs Assessment - Fundamental Skills Credential. This program is also part of the learning pathway for the Patient Navigator Professional Certificate. There is a non-refundable administration fee of $40+HST to apply for the two digital credentials (this fee includes up to 2 opportunities to pass a post-program online assessment, required to earn the digital credentials). You will receive your digital credentials via email upon program completion and after passing a post-program online assessment.

How You Will Benefit:

This program is one of the first in Canada to focus on an emerging patient navigation model that can be applied across all health and social services sectors. The program has been informed by current research evidence, and primary and acute care industry needs.

You will gain:

  • A clear understanding of patient navigator role and how it fits into your current work setting, and healthcare settings across the continuum.
  • An Empowerment Actualization Model© you can apply to your everyday context to advocate for patients and help them coordinate their care.
  • Practical training in skills needed to become an informed patient navigator.
  • Formal knowledge about the structure of health care systems and the up-to-date information on confidentiality protocols, advanced directives and power of attorney for personal care, etc.
  • Confidence to act as an effective liaison between patients and health care professionals.
  • Insights into current and future opportunities for patient navigators.

What You Will Learn:

By the end of program, you will be able to:

  • Distinguish the emerging patient navigation role and how it applies to various health care and social services settings.
  • Describe the current health care climate and structure, including transitions of care.
  • Apply the Empowerment Actualization Model© to build therapeutic relationships with clients and help them self-manage their health care.
  • Communicate effectively with patients and families in in meaningful and productive discussion, in a way that maintains dignity, autonomy, and confidentiality.
  • Assess patient needs and outcomes – Identify what can be done to improve patient experience and how to reconcile differences between what patients want and what health providers believe is right for them.
  • Understand confidentiality protocols, advanced directives, power of attorney for personal care, etc.

Who Should Take This Program:

  • Regulated health professionals seeking a career transition into patient navigation or interested in expanding their scope of practice to include patient navigation.
  • Current professional patient navigators or case managers seeking a deeper understanding of their role and responsibilities.
  • Clinicians interested in learning about patient navigation.
  • International Education Nurses (IENs) who are in a bridging program or studying to become licensed in Canada (additional requirements might apply.

Non-regulated health professionals may be admitted on a case by case basis. You will need to meet a minimum requirement of (1) bachelor's degree in a health-related field (i.e. public health, health promotion, psychology (unlicensed), kinesiology (unlicensed) etc. AND (2) extensive knowledge of health care and social services systems, good knowledge of community resources, groups, and social networks.

For individuals who do not meet the minimum requirement but want fundamental knowledge and competencies in health navigation, you can still enroll in our Peer Health Navigator Certificate.

If you are unsure whether you meet the minimum requirements, please inquire at 416 736 2100 ext 22170 or


Healthcare Professionals with bachelor’s degree in health care and/or social sciences, or equivalent training and professional experience in health care field.

For non-health professionals or workers, please inquire about our navigation certificate for unpaid caregivers.

Not listed here and want to take the program? Contact us for more information at 416 736 2100 ext 22170 or

Program Content

With increasing health care demands and focus on person-centre care, patient navigation is a burgeoning model of care that is gaining prominence in Canada.

While the patient navigation model was developed in the cancer care environment, it is clear that the model is applicable to many other types of patient experiences.

By engaging in discussion of real-world scenarios, you will have the opportunity to exchange ideas with your peers around the patient experience, and develop the ability to better recognize patient and family needs and priorities. This two-day certificate program will formalize your health care knowledge and introduce a consistent approach to patient navigation.

The program will cover topics such as:

  • the patient navigator role in the context of current health care systems and complex health care needs
  • Patient/client needs assessments
  • Essential skills in patient navigation, including proper conduch and communication


Rosemary Kohr, BA (Arts Plastiques), BScN, MScN, PhD

Tertiary Care Nurse Practitioner Certificate, San’yas Indigenous Cultural Safety Training Certificate, RN

Profile photo of Rosemary Kohr in circle frame

Dr. Rosemary Kohr, PhD, is the Program Director (Wound Care and Patient Navigation programs), Health Leadership and Learning Network (HLLN), York University; Adjunct Associate Professor, Faculty of Health Sciences, Western University; and Instructor in the graduate Health Sciences/Nursing program, Athabasca University.

For nearly 2 decades, Dr. Kohr was an Advanced Practice Nurse/ Acute Care Nurse Practitioner and wound care specialist at London Health Sciences Centre (LHSC). While in clinical practice at LHSC, Dr. Kohr was an active member of numerous interprofessional committees, including Chair of the SW LHIN Health-care Professionals Advisory Panel.

Dr. Kohr has a keen interest in improving care delivery across the continuum. Hands-on, clinically focused education for healthcare professionals is central to Dr.Kohr's work. She has travelled across Canada to deliver courses for physicians and nurses; and for the past 5 years, through HLLN at York University, the wound care (Level 1 and 2) courses have provided participants with a simple, standardized approach to dressing selection and best practice in would prevention and treatment.

With a background in Mental Health (APN, Consultation-Liaison Psychiatry, LHSC) as well as years working the patients and their families from acute care to community environments, she developed and currently facilitates the Patient Navigation program offered through HLLN at York University. As well, much of her work has been informed by her role as subject-matter expert/consultant for government projects in Nova Scotia, Ontario and British Columbia for system-wide wound care revisions as well as consulting on development and implementation of Patient Navigation systems in Ontario.

Dr. Kohr has worked with First Nations/indigenous health centres and clients, to improve patient outcomes. In 2015, she completed the San’yas Indigenous Cultural Safety Training Certificate (Provincial Health Services Authority, British Columbia); and has created and delivered custom courses for First Nations healthcare providers.

Dr. Kohr is one of the founding members of the Ontario Wound Interest Group (ONTWIG). She was Co-Chair of the Seniors Health Knowledge Network group, developing the My Skin Health Passport for Older Adults. For six years, Dr. Kohr was on the Executive (including as President) of the Canadian Association of Advanced Practice Nurses.

Dr. Kohr has presented at over 70 national and international healthcare conferences, and published numerous articles in peer-reviewed journals. She is the author/editor of the Skin and Wound Chapter, Potter & Perry Canadian Edition of Fundamentals of Nursing, and the first Canadian Edition of Perry, Potter & Ostendorf Clinical Nursing Skills and Techniques. Dr. Kohr’s PhD thesis, Hearts, hands and minds: The nurse’s experience of changing a dressing, is available through the University of Alberta library e-holdings.

Dr. Kohr is a Registered Nurse, and member of the Registered Nurses’ Association of Ontario (RNAO).

She can be reached at

Certificate/Digital Credential

At the end of the program, you will earn a certificate of completion.

Certificates are issued on completion of all mandatory requirements ( please make sure to review all of them) approximately two weeks after the program.

Please note in order to receive a certificate of completion you must have attended the program dates and/or achieve the learning objectives of your program as determined by the instructor. For more information please review our Program Policies & Disclaimer.

Optional: You also have the opportunity to earn two digital credentials: (1) Care Coordination - Fundamental Skills Credentials and (2) Patient Needs Assessment - Fundamental Skills Credentials. This program is also part of the learning pathway for the Patient Navigator Professional Certificate.To earn a digital credential you’ll need to pass a short on-line test and pay $20+HST administrative fee. You will receive your digital skills credential(s) via email upon program completion, with instructions on how to collect and display them.


Schulich Executive Hotel on Campus

The Executive Learning Centre features:
• 60 executive style guest rooms on 12 floors each with a queen size bed
• Complimentary high speed internet access
• In room coffee/tea maker
• Wheelchair accessible

Call reservations at (416)-650-8300, book on-line: or