Director of Care in Clinical Leadership Professional Certificate

Program Overview

The Director of Care role and/or the Managers/Assistant Managers leading care teams in the long-term care home requires strong leadership skills to navigate the changing needs and complexity of this specialized care sector

Learn to build and lead high performing teams through the Director of Care Professional Certificate in Clinical Leadership. Demonstrate your commitment to continuous improvement and complement your clinical skills and knowledge.

The Director of Care Professional Certificate in Clinical Leadership was designed with industry long-term care providers and is instructed by expert faculty. The program focuses on development of leadership competencies for the Directors of Care (DOC)/Manager/Assistant Manager to ensure the delivery of high quality accommodation, care, and services to clients and families. This program teaches and mentors the DOC/Manager/Assistant Manager to become a confident leader.

What are the roles and duties of a Director of Care (DOC) of a Retirement Home or Nursing Home?- In this video Chris Irwin (@MofSuccess) Program Director of our Director of Care Professional Certificate in Clinical Leadership defines the role of the DOC/Manager/Assistant Manager within the long-term care sector

You will earn a Professional Certificate from York University upon successful completion of this program. This includes attending all program modules and receiving a satisfactory assessment of your action learning project.

A  Professional Certificate highlights a skill group related to an area of professional expertise. Professional certificates awarded by the Health Leadership and Learning Network do not include any academic credits and cannot be applied towards a degree program. Upon completion of this program, you will receive your Professional Certificate as a digital credential*.

How You Will Benefit:

  • Attract, motivate, retain and develop teams for point-of-care healthcare providers
  • Communicate in ways that promote a culture of trust, recognition, transparency with clients and families, staff, peers and management
  • Career development for nurses and other service providers
  • Coach and mentor for large, high impact inter-disciplinary teams
  • Improve the quality of care and services

What You Will Learn:

  • Effective leadership and how to engage with team members
  • Evidence informed practice and knowledge of clinical programs
  • Nursing leadership best practices
  • Collaboration (reach out to the right resource)
  • Self-reflection

Who Should Take This Program:

  • New and existing Directors of Care
  • New and existing clinical Managers/assistant Managers leading the care teams in the long-term care home (this may vary depending on Province and Territory)
  • Assistant/associate Directors of Care
  • RNs looking to transition to Associate Director of Care or Director of Care positions, or similar leadership roles in the long-term care home

Program Content


  • Program Outline:
    MODULE 1 -
    Leading Interprofessional Collaboration

    • Create better work environments through collaboration, healthy dialogue and debate, relationship building
    • Stakeholder relations: conflict, coaching and improvement
    • Understanding and shaping systems
    • The role of policy and measurement on performance


    • Understanding the challenges of operating under ambiguity and uncertainty. (e.g. VUCA environment)
    • Leading, innovating and learning in a complex environment
    • Applying logic models to daily operations
    MODULE 2 -
    Quality Improvement and Measurement

    • Overview of Quality Improvement
    • System diagnostic tools (establishing the problem)
    • Building a QI team (include leadership, change management)
    • Model for Improvement
    • Maximizing your QI efforts
    MODULE 3 -
    Conflict Management and Gentle Persuasion

    • Increase influence and persuasion
    • Understand how people think, respond, and make decisions
    • Crisis/conflict resolution and response strategies


    • Live case-based scenario role-play with actors
    MODULE 4 -
    Evaluative Experiential Learning Module Action Learning Project

    • Introduction to Action Learning Project
    • Completion of workplace-based project with supported online/telephone mentoring
    • Presentation of Action Learning Project Summative assessment and debrief

    Curriculum and program outline is subject to change without notice at the discretion of York University. Registered students will receive a final program outline


Chris Irwin -Bcomm, MBA

Measure of Success Inc., MBA Program - Schulich School of Business

Portrait of Instructor Chris Irwin in a Circle Frame

Chris Irwin is a Principal at Measure of Success Inc., a consultancy that partners with organizations to support, monitor and improve performance by aligning activity with priorities. He spent the first years of his career living and working in Japan where he was involved in training and development (skills/language/cultural training and curriculum development), as well as in communication (stakeholder management, writing and translating). This included time at the Disney entity that oversees Tokyo Disneyland. He has since held various roles in the social sector and broader public sector, as well as in the private sector in sales/business development.

He brings his insights into collaboration as a university lecturer and professional trainer as a coach at Mind Gym, where his client experience spans industries and geographies. He has been with the Health Leadership and Learning Network (York University) since 2008, where he is program director for Leadership programs. In addition to being an educator, Chris is also a lifelong learner and can often be found with a book (or notebook) in his hands. Chris has an MBA (Schulich, 2006) and a BCom (McGill, 1994)

Jacquie Logan-Stephens RN, BScN, MHS

Jacquie is a capable, objective, and collaborative Nursing Professional who has proven senior management experience focused on provision of safe, patient and family-centred care. She has a strong background in privacy and quality initiatives in the broader health sector, including community health, long term care, and hospital settings. She has been a Surveyor for CARF aging services accreditation since 2015, a role in which she continues to develop her strong interpersonal, communication and facilitation skills to promote client-centered services. Jacquie is currently a Quality Specialist at the Mount Hope Centre for Long Term Care location of St. Josephs’ Health Care in London, ON.

Ric Philips

Executive Communication Coach


Ric Phillips is an executive communication coach and corporate trainer who helps individuals and companies communicate simply, clearly and confidently. He is the creator of 3V CommunicationsTM, a company and holistic system that synchronizes and sharpens interpersonal and professional communication skills. His educational background includes Sociology, Psychology, Coaching, NLP (Neuro-Linguistic Programming) and Body Language Analysis.  Ric is the Executive Director of the NCCA (Nat’l Communication Coaching Assoc. of Canada) and also a Director and Instructor with YEDI (York Entrepreneurship Development Institute).

He has taught business communications and entrepreneurship skills locally and outside of Canada in China, Russia, Israel, France, Armenia and the United States. He is a part-time instructor with York University, teaching the 3MT Pitch (3-Minute Thesis) and in the HLLN Program (Health Leadership & Learning Network). He is a frequent conference speaker, and TEDx speaker on the topic of the “Long Life of First Impressions.”

Ric is an author and expert in communications, public speaking techniques and body language analysis, frequently called upon by the media to provide pundit opinion and advice on business people, politicians and celebrities.

More about Ric can be found at: Twitter: @CommCoach NCCA:  YEDI:  My TEDx Talk: Amazon Author Page:

YouTube Channel:

Digital Credential

You will earn a Professional Certificate from York University upon successful completion of this program. This includes attending all program modules and receiving a satisfactory assessment of your action learning project.

A  Professional Certificate highlights skills and competencies related to an area of professional expertise, and articulates the earning criteria (i.e. satisfactory assessment of action learning project). Professional Certificates awarded by the Health Leadership and Learning Network do not include any academic credits and cannot be applied towards a degree program. Upon completion of this program, you will receiving your Professional Certificate as a digital credential*.

If you do not wish to be assessed, you will still receive a certificate of completion from York University for attending all program modules.


Accommodation Information

Schulich Executive Hotel on Campus

The Executive Learning Centre features:
• 60 executive style guest rooms on 12 floors each with a queen size bed
• Complimentary high speed internet access
• In room coffee/tea maker
• Wheelchair accessible

Call Reservations (416)-650-8300 book on-line: or