Director of Care Certificate in Clinical Leadership

Program Overview

The Director of Care role in Long Term Care requires strong leadership skills to navigate the changing needs and complexity of this specialized care sector

Learn to build and lead high performing teams through the Director of Care Certificate in Clinical Leadership. Demonstrate your commitment to continuous improvement and complement your clinical skills and knowledge.


The Director of Care Certificate in Clinical Leadership was designed with industry long-term care providers and is instructed by expert faculty. The Certificate focuses on development of leadership competencies for the Directors of Care (DOC) to ensure the delivery of high quality accommodation, care, and services to clients and families. This program teaches and mentors the DOC to become a confident leader.

What are the roles and duties of a Director of Care (DOC) of a Retirement Home or Nursing Home?- In this video Chris Irwin (@MofSuccess) Program Director of our Director of Care Certificate in Clinical Leadership defines the role of Director of Care (DOC) within the Long Term sector

How You Will Benefit:

  • Attract, motivate, retain and develop teams for point-of-care healthcare providers
  • Communicate in ways that promote a culture of trust, recognition, transparency with clients and families, staff, peers and management
  • Career development for nurses and other service providers
  • Coach and mentor for large, high impact inter-disciplinary teams
  • Improve the quality of care and services

What You Will Learn:

  • Effective leadership and how to engage with team members
  • Evidence informed practice and knowledge of clinical programs
  • Nursing leadership best practices
  • Collaboration (reach out to the right resource)
  • Self-reflection

Who Should Take This Program:

  • New and existing Directors of Care
  • Assistant/associate Directors of Care
  • RNs looking to transition to Associate Director of Care or Director of Care positions


Program Content


  • Program Outline:
    MODULE 1 -
    Leading Interprofessional Collaboration

    • Create better work environments through collaboration, healthy dialogue and debate, relationship building
    • Stakeholder relations: conflict, coaching and improvement
    • Understanding and shaping systems
    • The role of policy and measurement on performance


    • Understanding the challenges of operating under ambiguity and uncertainty. (e.g. VUCA environment)
    • Leading, innovating and learning in a complex environment
    • Applying logic models to daily operations
    MODULE 2 -
    Quality Improvement and Measurement

    • Overview of Quality Improvement
    • System diagnostic tools (establishing the problem)
    • Building a QI team (include leadership, change management)
    • Model for Improvement
    • Maximizing your QI efforts
    MODULE 3 -
    Conflict Management and Gentle Persuasion

    • Increase influence and persuasion
    • Understand how people think, respond, and make decisions
    • Crisis/conflict resolution and response strategies


    • Live case-based scenario role-play with actors
    MODULE 4 -
    Evaluative Experiential Learning Module Action Learning Project

    • Introduction to Action Learning Project
    • Completion of workplace-based project with supported online/telephone mentoring
    • Presentation of Action Learning Project Summative assessment and debrief

    Curriculum and program outline is subject to change without notice at the discretion of York University. Registered students will receive a final program outline


Chris Irwin -Bcomm, MBA

Measure of Success Inc., MBA Program - Schulich School of Business

Portrait of Instructor Chris Irwin in a Circle Frame

Chris Irwin is a Principal at Measure of Success Inc., a consultancy that partners with organizations to support, monitor and improve performance by aligning activity with priorities. He spent the first years of his career living and working in Japan where he was involved in training and development (skills/language/cultural training and curriculum development), as well as in communication (stakeholder management, writing and translating). This included time at the Disney entity that oversees Tokyo Disneyland. He has since held various roles in the social sector and broader public sector, as well as in the private sector in sales/business development.

He brings his insights into collaboration as a university lecturer and professional trainer as a coach at Mind Gym, where his client experience spans industries and geographies. He has been with the Health Leadership and Learning Network (York University) since 2008, where he is program director for Leadership programs. In addition to being an educator, Chris is also a lifelong learner and can often be found with a book (or notebook) in his hands. Chris has an MBA (Schulich, 2006) and a BCom (McGill, 1994)

Peter Gardiner-Harding

Executive Director/Co-Founder - playsthatwork inc.

Peter is a corporate actor and learning facilitator. He co-founded playsthatwork inc. in 1989 and produces experiential-based training products which bring the spirit of theatrical discipline to business. As well as taking on such traditional stage roles as actor, director and producer, Mr. Gardiner-Harding's theatrical career in corporate theatre has encompassed a variety of projects including writing and performing scripts and characters used in corporate training activities.

Clients of playsthatwork inc. come from academia, construction, financial services, acute & long-term healthcare, insurance, manufacturing, professional associations, professional governing bodies, trade unions, etc.

Certificate of Completion

At the end of the program, you will earn a certificate of completion.

Certificates are issued on completion of all mandatory requirements ( please make sure to review all of them) approximately two weeks after the program.

Please note in order to receive a certificate of completion you must have attended the program dates and/or achieve the learning objectives of your program as determined by the instructor. For more information please review our Program Policies & Disclaimer.


Accommodation Information

Schulich Executive Hotel on Campus

The Executive Learning Centre features:
• 60 executive style guest rooms on 12 floors each with a queen size bed
• Complimentary high speed internet access
• In room coffee/tea maker
• Wheelchair accessible

Call Reservations (416)-650-8300 book on-line: or