The Director of Care role and/or the Managers/Assistant Managers leading care teams in the long-term care home requires strong leadership skills to navigate the changing needs and complexity of this specialized care sector
Learn to build and lead high performing teams through the Director of Care Professional Certificate in Clinical Leadership. Demonstrate your commitment to continuous improvement and complement your clinical skills and knowledge.
The Director of Care Professional Certificate in Clinical Leadership was designed with industry long-term care providers and is instructed by expert faculty. The program focuses on the development of leadership competencies for the Directors of Care (DOC)/Manager/Assistant Manager to ensure the delivery of high-quality accommodation, care, and services to clients and families. This program teaches and mentors the DOC/Manager/Assistant Manager to become a confident leader.
What are the roles and duties of a Director of Care (DOC) of a Retirement Home or Nursing Home?- In this video Chris Irwin (@MofSuccess) Program Director of our Director of Care Professional Certificate in Clinical Leadership defines the role of the DOC/Manager/Assistant Manager within the long-term care sector
How You Will Benefit:
- Attract, motivate, retain and develop teams for point-of-care healthcare providers
- Communicate in ways that promote a culture of trust, recognition, transparency with clients and families, staff, peers and management
- Career development for nurses and other service providers
- Coach and mentor for large, high impact inter-disciplinary teams
- Improve the quality of care and services
- Action Learning Project - The opportunity to apply program material to your workplace needs using a mentoring approach with our instructor.
- A Professional Certificate highlights a skill group related to an area of professional expertise. Professional certificates awarded by the Health Leadership and Learning Network do not include any academic credits and cannot be applied towards a degree program.
- You have the opportunity to earn at the end of the program, on successful completion of all mandatory requirements:
- A digital credential: DOCCL- Professional Certificate
- A certificate of completion.
What You Will Learn:
- Effective leadership and how to engage with team members
- Evidence-informed practice and knowledge of clinical programs
- Nursing leadership best practices
- Collaboration (reach out to the right resource)
- Canadian or American Registered Nurse (RN) with an active licence who are:
- New and existing Directors of Care
- New and existing Clinical Managers/Assistant Managers leading the care teams in the long-term care home (this may vary depending on Province and Territory)
- Assistant/Associate Directors of Care
- RNs looking to transition to Associate Director of Care or Director of Care positions, or similar leadership roles in the long-term care home
- Programs at the Health Leadership & Learning Network (HLLN) are offered in English. To register in our programs, it is your responsibility to ensure that you meet the language requirements. You may be asked to demonstrate language proficiency. Click on the link to learn more: English Language Requirements
- Registered health professionals may be asked for proof of licencing
- International students who meet program entry requirements are welcome to take this program. You must submit a copy of your license number from your home country (this will need to be in English and translated by a certified lawyer/institution). Please note all programs have been designed according to Canadian standards.
If you are unsure whether you meet the minimum requirements, please inquire at 416 736 2100 ext 22170 or email@example.com.
- Program Outline:
MODULE 1 -
Leading Interprofessional Collaboration
PERFORMANCE & COLLABORATION
- Create better work environments through collaboration, healthy dialogue and debate, relationship building
- Stakeholder relations: conflict, coaching and improvement
- Understanding and shaping systems
- The role of policy and measurement on performance
- Understanding the challenges of operating under ambiguity and uncertainty. (e.g. VUCA environment)
- Leading, innovating and learning in a complex environment
- Applying logic models to daily operations
MODULE 2 -
Quality Improvement and Measurement
- Overview of Quality Improvement
- System diagnostic tools (establishing the problem)
- Building a QI team (include leadership, change management)
- Model for Improvement
- Maximizing your QI efforts
MODULE 3 -
Conflict Management and Gentle Persuasion
LEADERSHIP COMMUNICATION IN A CLINICAL SETTING
- Increase influence and persuasion
- Understand how people think, respond, and make decisions
- Crisis/conflict resolution and response strategies
- Live case-based scenario role-play with actors
MODULE 4 -
Evaluative Experiential Learning Module Action Learning Project
ACTION LEARNING PROJECT
- Introduction to Action Learning Project
- Completion of workplace-based project with supported online/telephone mentoring
- Presentation of Action Learning Project Summative assessment and debrief
Curriculum and program outline is subject to change without notice at the discretion of York University. Registered students will receive a final program outline
Chris Irwin -Bcomm, MBA
Measure of Success Inc., MBA Program - Schulich School of Business
Chris Irwin is a Principal at Measure of Success Inc., a consultancy that partners with organizations to support, monitor and improve performance by aligning activity with priorities. He spent the first years of his career living and working in Japan where he was involved in training and development (skills/language/cultural training and curriculum development), as well as in communication (stakeholder management, writing and translating). This included time at the Disney entity that oversees Tokyo Disneyland. He has since held various roles in the social sector and broader public sector, as well as in the private sector in sales/business development.
He brings his insights into collaboration as a university lecturer and professional trainer as a coach at Mind Gym, where his client experience spans industries and geographies. He has been with the Health Leadership and Learning Network (York University) since 2008, where he is program director for Leadership programs. In addition to being an educator, Chris is also a lifelong learner and can often be found with a book (or notebook) in his hands. Chris has an MBA (Schulich, 2006) and a BCom (McGill, 1994)
Jacquie Logan-Stephens RN, BScN, MHS
Jacquie is a capable, objective, and collaborative Nursing Professional who has proven senior management experience focused on provision of safe, patient and family-centred care. She has a strong background in privacy and quality initiatives in the broader health sector, including community health, long term care, and hospital settings. She has been a Surveyor for CARF aging services accreditation since 2015, a role in which she continues to develop her strong interpersonal, communication and facilitation skills to promote client-centered services. Jacquie is currently a Quality Specialist at the Mount Hope Centre for Long Term Care location of St. Josephs’ Health Care in London, ON.
Executive Communication Coach
Ric Phillips is an executive communication coach and corporate trainer who helps individuals and companies communicate simply, clearly and confidently. He is the creator of 3V CommunicationsTM, a company and holistic system that synchronizes and sharpens interpersonal and professional communication skills. His educational background includes Sociology, Psychology, Coaching, NLP (Neuro-Linguistic Programming) and Body Language Analysis. Ric is the Executive Director of the NCCA (Nat’l Communication Coaching Assoc. of Canada) and also a Director and Instructor with YEDI (York Entrepreneurship Development Institute).
He has taught business communications and entrepreneurship skills locally and outside of Canada in China, Russia, Israel, France, Armenia and the United States. He is a part-time instructor with York University, teaching the 3MT Pitch (3-Minute Thesis) and in the HLLN Program (Health Leadership & Learning Network). He is a frequent conference speaker, and TEDx speaker on the topic of the “Long Life of First Impressions.”
Ric is an author and expert in communications, public speaking techniques and body language analysis, frequently called upon by the media to provide pundit opinion and advice on business people, politicians and celebrities.
More about Ric can be found at:
https://www.linkedin.com/in/communicationcoach Twitter: @CommCoach NCCA: http://nccacanada.org/ YEDI: http://www.yedinstitute.org/ My TEDx Talk: https://www.youtube.com/watch?v=SuG-BHquAHU Amazon Author Page: https://www.amazon.com/Ric-Phillips/e/B071L861J8
YouTube Channel: https://www.youtube.com/user/CommCoach73/videos
Certificate of Completion & Digital Credentials
Certificates of completion and digital credentials are issued approximately two to three weeks after the end of the program, as long as you have :
- Attended all sessions
- Completed and passed all assignments and assessments, as they might be assigned during the program
Please note, you must complete and submit your assignments and assessments before the program end date.
For more information, please review our Program Policies & Disclaimer.
Schulich Executive Hotel on Campus
The Executive Learning Centre features:
• 60 executive style guest rooms on 12 floors each with a queen size bed
• Complimentary high speed internet access
• In room coffee/tea maker
• Wheelchair accessible
Call Reservations (416)-650-8300 book on-line: www.elc.schulich.yorku.ca or