Digital Credentials

What is a Digital Credential?

HLLN offers its alumni and students the possibility to apply and earn digital credential(s) with any of the following programs: Patient Navigation Certificate, Advanced Patient Navigation Certificate, Motivational Interviewing Certificate, Cultural Safety for Health Coach and Navigators Certificate, Lifestyle & Wellness Health Coach Certificate and Chronic Disease Management Health Coach Certificate, Cancer Coaching Professional Certificate, Clinical Leader Professional Certificate, Health Coach Professional Certificate and Patient Navigator Professional Certificate.
*You can apply for the digital credentials(s), if you have taken or are planning to take any of the programs listed above.
A digital credential is an electronic representation of the different types of learning acquired by an individual. Digital credentials are typically issued as a clickable graphic that contains an online record of 1) an achievement, 2) the work required for the achievement, 3) evidence of such work, and  4) information about the issuing organization.
A digital credential comes from a credible source, is encrypted and can be verified by employers with one click. It differs from a traditional credential that is a paper-based representation and more easy to counterfeit. Digital credentials contain meta-data that document how an individual is competent to perform the skills reflected in a specific credential.
Your digital credentials can be hosted on the eCampus Ontario passport or any hosting platform of your choice, and added to your other online pages such as:

  • Digital C.V., personal webpage or blog
  • Social media such as LinkedIn, FaceBook, or share the link directly to your passport profile page.
  • Email signature

Benefits

For applicants:       For employers:
  • Differentiates you from other candidates
  • Validates or recognizes your achievement of new competencies with evidence
  • Provide one-click verification of your training
  • Increase your marketability within your organization, and among clients and employers
  • Networking opportunities (connecting people and organizations with similar skills) in Canada and across the globe
  • Provides one place to collect and manage all your credentials
  • Reduce the skills gap by helping you hire candidates with proven and identified competencies
  • Encrypted technology allows you to verify a candidate’s credentials with one click
  • Reduce the HR administrative burden
  • Avoid the cost, inconvenience and risk of unqualified hires

 

 

Our Digital Credentials

Digital Credentials are stackable. This mean that a credential can be part of a sequence of credentials that can be accumulated over time to build up an individual’s qualifications and help that individual move along a career pathway to further education, different responsibilities and potentially new roles. Digital Credentials you earn at HLLN can be "stacked" towards a Professional Certificate representing a milestone achievement. You can earn three types of digital credentials: fundamental and advanced skills credentials that highlight a workplace applied or clinical skill, or a professional certificate digital credential that highlights a thematic set of skills needed to perform a specific role.

You may receive 1-2 digital credentials upon completion of a program and a post-program online assessment. These digital credentials can be stacked based on a learning pathway towards a Professional Certificate.

Digital Credential Categories and Levels: Find out more HERE about what digital credentials represent in terms of standards and achievements at the Health Leadership & Learning Network.

Skill Achievement - Fundamental Mastery Level
Skill Achievement – Advanced Mastery Level

Professional Mastery Level

Digital Credentials issued by the Health Leadership & Learning Network:
Program Type Program Name Digital Credentials
Certificate Lifestyle and Wellness Health Coach Certificate Health Coaching Therapeutic Intervention - Fundamental Skills
Motivational Interviewing - Fundamental Skills
Certificate Chronic Disease Management Health Coach Certificate Health Coaching Therapeutic Intervention - Advanced Skills
Care Planning - Fundamental Skills
Certificate Patient Navigation Certificate Care Coordination - Fundamental Skills
Patient Needs Assessment - Fundamental Skills
Certificate Advanced Patient Navigation Certificate Care Coordination - Advanced Skills
Patient Needs Assessment - Advanced Skills
Certificate Motivational Interviewing Certificate Motivational Interviewing - Fundamental Skills
Professional Certificate Cancer Coaching Professional Certificate Cancer Coaching  - Professional Certificate(*)
Professional Certificate Clinical Leader Professional Certificate Clinical Leader - Professional Certificate (*)
Professional Certificate Health Coach Professional Certificate Health Coach - Professional Certificate (*)
Professional Certificate Patient Navigator Professional Certificate Patient Navigator - Professional Certificate (*)

 

Please note: Additional modules/components apply in the Professional Certificates in order to earn a Digital Credential - Professional Certificate Type (*)

How to earn a Digital Credential with HLLN:

Please watch the following video and learn more:

How to claim a Digital Credential with HLLN:

Please watch the following video and learn more:

Terms & Conditions of HLLN's Digital Credentials

COST

  • Digital Certificates are optional in any of the following certificates:
    • Lifestyle & Wellness Health Coach Certificate
    • Chronic Disease Management Health Coach Certificate
    • Patient Navigation Certificate
    • Advanced Patient Navigation Certificate
    • Cultural Safety for Health Coaches & Navigators Certificate
    • Motivational Interviewing Certificate

Note: Optional means, you may choose to apply or not for a digital credential. A non-refundable administration fee of $20 plus 13% apply per digital credential in any of the certificates listed above.

  • Digital Certificates are not optional in our Professional Certificates :
    • Cancer Coaching Professional Certificate
    • Clinical Leader Professional Certificate
    • Health Coach Professional Certificate
    • Patient Navigator Professional Certificate

Note: Digital Credentials are part of the learning pathway of the Professional Certificates. The administration fee has been included in the program fee or bundle pricing for the Professional Certificates listed above. If you would like to stack your digital credentials towards a Professional Certificate, please contact us for more information at hlln@yorku.ca. We offer bundle discounts for the full suite of programs and digital credentials towards a Professional Certificate.

POST-PROGRAM ONLINE ASSESSMENT

  • After completing the certificates listed below, you will receive by email a link to access a short post-program on-line assessment, which you will need to complete and pass in order to earn the digital credential.
    • Lifestyle & Wellness Health Coach Certificate
    • Chronic Disease Management Health Coach Certificate
    • Patient Navigation Certificate
    • Advanced Patient Navigation Certificate
    • Cultural Safety for Health Coaches & Navigators Certificate
    • Motivational Interviewing Certificate
  • The online assessments will have a completion deadline date.
  • You will have 2 opportunities to pass the online assessment.
  • HLLN will contact you to notify you of a PASS or FAIL.
  • If you fail in your first attempt, you do not have to pay the administration fee for the second attempt.

RECEIVING YOUR DIGITAL CREDENTIAL

Once you pass the post-program online assessment, you will receive an email with instructions on how to claim and display your digital credential(s).

POLICIES

  • In order to claim you digital credential(s) you are required to share your name and email address with Credly. You remain in control of what you share and make visible to other users.
  • You can read more about Credly and Acclaim's privacy policies at: https://credly.com/privacy and https://www.youracclaim.com/privacy
  • HLLN can only issue digital credentials with the following programs:
    • Patient Navigation Certificate
    • Advanced Patient Navigation Certificate
    • Cultural Safety for Health Coaches & Navigators Certificate
    • Motivational Interviewing Certificate
    •  Lifestyle & Wellness Health Coach Certificate
    • Chronic Disease Management Health Coach Certificate
    • Cancer Coach Professional Certificate (*)
    • Clinical Leader Professional Certificate (*)
    • Health Coach Professional Certificate (*)
    • Patient Navigator Professional Certificate (*)

Please note: Additional modules/components apply in the Professional Certificates in order to earn a Digital Credential - Professional Credential Type (*)

  •  HLLN cannot issue a digital credentials if a learner:
    • Does not complete the program(s) and all its components (incl. webinars, evaluative assessment, if applicable).
    • Does not pay the administrative fee for the digital credential (if applicable) or any other outstanding fees.
    • Does not pass the online assessment (you will only have 2 attempts to pass the online assessment.

FAQs

The Frequently Asked Questions ( FAQs) are for all our students, alumni and community interested in our digital credentials.

How do I earn a Digital Credential?

How do I claim my Digital Credential?

Which programs at the Health Leadership & Learning Network currently offer Digital Credentials?

The Digital Certificates are optional in any of the following certificates:

  • Lifestyle & Wellness Health Coach Certificate
  • Chronic Disease Management Health Coach Certificate
  • Patient Navigation Certificate
  • Advanced Patient Navigation Certificate
  • Cultural Safety for Health Coaches & Navigators Certificate
  • Motivational Interviewing Certificate

Note: Optional means, students may choose to apply or not for a digital credential(s). A non-refundable administration fee of $20 plus 13% apply per digital credential in any of the certificates listed above.

The Digital Certificates are not optional in our Professional Certificates :

  • Cancer Coaching Professional Certificate
  • Clinical Leader Professional Certificate
  • Health Coach Professional Certificate
  • Patient Navigator Professional Certificate

Note: Not optional, digital credentials are part of the learning pathway of the Professional Certificates. The administration fee has been included in the program fee or bundle pricing for the Professional Certificates listed above.

Are there any fees attached to the Digital Credentials

If you wish to apply for a digital credential after taking any of the certificates listed below, you should pay a non-refundable administration fee of $20 plus 13%  per digital credential (please note this fee is per digital credential (some certificates include 2 digital credentials):

  • Lifestyle & Wellness Health Coach Certificate
  • Chronic Disease Management Health Coach Certificate
  • Patient Navigation Certificate
  • Advanced Patient Navigation Certificate
  • Cultural Safety for Health Coaches & Navigators Certificate
  • Motivational Interviewing Certificate

Note: The administration fee for the digital credential(s) included in the learning pathway of the Professional Certificate programs has been included in the program fee or bundle pricing.

  • Cancer Coaching Professional Certificate
  • Clinical Leader Professional Certificate
  • Health Coach Professional Certificate
  • Patient Navigator Professional Certificate

What are the differences between the Online Assessment and the Evaluative Experiential Learning Module?

Post-Program Online Assessment:

    • It is a short post-program online assessment you must take and pass in order to earn these digital credential types: Fundamental skills or Advanced skills.
    • You will have two opportunities to pass the online assessment.
    • The administration fee attached to this online assessment is $20 plus 13% HST

Evaluative Experiential Learning Module:

    • The Evaluative Experiential Learning Module is the last milestone of the Professional Certificates.
    • The Evaluative Experiential Learning Module is a one-on-one summative assessment. You will spend 60-90 minute completing three 20-minute case-based simulations with a standardized person actor either in-person or via Zoom videoconferencing, which will be videotaped. The videos will be sent to the instructor to be graded based on a scoring grid. You will need to receive a satisfactory standing to receive your professional certificate.
    • Please note you must pass the “Evaluative Experiential Learning Module”: in order to earn the following digital credential type: Professional Mastery Level.
    • You will only have one opportunity to pass “Evaluative Experiential Learning Module”.
    • The cost of the Evaluative Experiential Learning Module is $550+plus 13% HST

What does the Digital Credential represent at the Health Leadership & Learning Network?

Find out more HERE about what digital credentials represent in terms of standards and achievements at the Health Leadership & Learning Network.

Is the certificate of completion the same as a Digital Credential?

No. Program participants receive a certificate of completion once they complete their certificate.

However, program participants also have the option, if  they decide so, to earn a digital credential once they complete their certificate (digital credentials are optional with some of our certificates).

Please note in the case of our Professional Certificates, digital credential are not optional, they are part of the learning pathway of these programs.

What are the benefits of a Digital Credential?

          For applicants:

  • Differentiates you from other candidates
  • Demonstrates evidence of your credentials, achievements
  • Provide one-click verification of your training
  • Increase your marketability within your organization, and among clients and employers
  • Networking opportunities (connecting people and organizations with similar skills) in Canada and across the globe
  • Provides one place to collect and manage all your credentials
  • They are stackable. This mean that a credential can be part of a sequence of credentials that can be accumulated over time to build up your qualifications and help you move along a career pathway to further education, different responsibilities and potentially new role
For employers:

  • Reduce the skills gap by helping you hire candidates with proven and identified competencies
  • Encrypted technology allows you to verify a candidate’s credentials with one click
  • Reduce the HR administrative burden
  • Avoid the cost, inconvenience and risk of unqualified hires

 

 

 

 

 

 

How many opportunities do I have to pass the online assessment, so I can earn claim my Digital Credential?

You will have two opportunities to pass the online assessment.

If you fail the assessment two times, you will need to re-take the program. We can offer a discounted rate to retake the program. At our discretion we will consider failures on a case by case basis.

What to do, if I do not pass the post-program online assessment, twice?

If you do not pass the online assessment in your first attempt, you still have a second option to pass it.

If you fail the assessment two times, you will need to re-take the program. We can offer a discounted rate to retake the program. At our discretion we will consider failures on a case by case basis.

What reasons would prevent me from earning and claiming the digital credential

  • You register for an HLLN Certificate that does not offer a digital credential (please review which certificates offer a digital credential).
  • You did not complete all the certificate components (incl. webinars - if applicable).
  • You did not pay the administrative fee for the digital credential ( if applicable) or any other outstanding fees.
  • You did not pass the online assessment ( you will only have 2 attempts to pass the online assessment).

How will I know if I have earned a Digital Credential?

You will receive an email from  the Health Leadership & Learning Network (hlln@yorku.ca) confirming if you have passed the  online test. Few days later  you will receive a notification from Credly’s Acclaim Platform (admin@youracclaim.com) with instructions for claiming your digital credential.

How will I know if I did not pass the online assessment to earn a Digital Credential?

You will receive an email from Health Leadership & Learning Network (hlln@yorku.ca) informing you if you did not pass the  online test. You will also be informed of the options you might have at that stage

How is my Digital Credential displayed ?

  Your Digital Credential will be hosted in your account Credly Aclaim Platform. The technology Credly uses on its Acclaim Platform is based on the Open Badge Standards maintained by IMS Global (link https://www.imsglobal.org/). This enables you to manage, share and verify your competencies digitally.

Who is Credly?

Credly is HLLN’s service provider for our Digital Credentials.

Credly empowers organizations to officially recognize individuals for demonstrated competencies and skills. Credly is the end-to-end solution for creating, issuing and managing digital credentials. Thousands of organizations use Credly to recognize achievement.

Why did we use Credly’s Acclaim?

We chose the Acclaim platform because of it’s open-sourced verification process. This means that anyone clicking on your digital credentials will know that it has been verified and issued by York University – regardless of where you have shared it. Knowing your credential is safe, verifiable, and unable to be duplicated is one of the main factors for choosing Acclaim (and why we don’t just send you a picture of your digital credential). The digital credential is unique to you and you’ve earned it, so you should share it!

What information will I need to share with Credly to claim my Digital Credential?

In order to claim your digital credential you are required to share your name and email address with Credly, but you remain in control of what you share and make visible to other users. You can read more about Credly and Acclaim's privacy policies at https://credly.com/privacy and https://www.youracclaim.com/privacy.

How does Credly protect my information?

In order to claim your digital credential you are required to share your name and email address with Credly, but you remain in control of what you share and make visible to other users. You can read more about Credly and Acclaim's privacy policies at https://credly.com/privacy and https://www.youracclaim.com/privacy.

Is there a fee to use Credly’s Acclaim Platform?

No. This is a service we provide to you at no cost.

What if I do not want my Digital Credential to be public?

You can configure your privacy settings in Credly’s Acclaim Platform. You’re in complete control of the information about yourself that is made public.

I should have been issued a Digital Credential but did not receive a notification email. How can I get my Digital Credential?

First step is to check your e-mail spam folder for an e-mail from us, the Health Leadership & Learning Network (hlln@yorku.ca)  and  the Acclaim Platform (admin@youracclaim.com) If it is in the spam folder, you can still access the link to your digital credential. Be sure to add no-reply@youracclaim.com to your e-mail’s safe sender list. Additional information about Accepting an Achievement can be found in Acclaim’s knowledge base.

If you do not find anything in your spam folder, then please contact us, the Health Leadership & Learning Network  at hlln@yorku.ca

Where and how can I share my Digital Credential through Credly’s Acclaim Platform?

You can share your digital credential directly from the Acclaim Platform to LinkedIn, Twitter and Facebook; over email; embedded in a website or in your email signature.

What’s to keep someone else from copying my Digital Credential and using it?

While digital credentials are simply digital image files, they are uniquely linked to data hosted on Credly’s Acclaim Platform. This link to verified data makes them more reliable and secure than a paper-based certificate. It also eliminates the possibility of anyone claiming your credential and your associated identity.

Do I have an obligation to accept the Digital Credential?

You do not have an obligation to claim and display the digital credential. However, downloading, embedding, and linking your unique digital credential enables potential clients, professional contacts, and employers to easily verify your accomplishments. You have the option to make your badge private once you’ve accepted it so others will not see it.

I have a question about Credly’s Acclaim Platform. Where can I find support?

You can find answers to frequently asked questions at support.youracclaim.com

Who should I contact if there are issues with my Digital Credential?

Contact http://support.youracclaim.com/ when:

  • You need help navigating the Acclaim platform
  • You have issues accessing your Acclaim account
  • Your digital credentials are not displaying or sharing correctly

Can I export Digital Credential issued through Credly’s Acclaim Platform to other Digital Credential-storing platforms?

Yes, you can download your Digital Credential from the Share digital credential page. Your downloaded digital credential contains Open Digital Credential Infrastructure (OBI) compliant metadata embedded into the image. This allows you to store your credential on other OBI-compliant Digital Credential sites, such as the Mozilla backpack.